Privacy Policy

(1) What information we collect

a. Information You Provide Directly

• Name and contact information (e.g., email address, phone number, mailing address)

• Account credentials if you create a login

• Booking and service information, including details about your pet(s), address for service visits, and signed contracts

• Messages and inquiries submitted through contact forms

b. Information Collected Automatically

• Usage data: pages visited, time spent on site, referring URLs

• Device and browser information: IP address, browser type, operating system

• Cookies and similar technologies (see Section 4)

(2) How We Use Your Information

We use the information we collect to:

• Provide and manage services, including dog sitting appointments and bookings

• Communicate with you about your bookings, inquiries, or account

• Send emails you've opted into (newsletters, updates, confirmations)

• Improve this website through analytics

• Fulfill legal and contractual obligations, including service contracts

• Protect the safety of your pets and our staff

We do not sell your personal information to third parties.

(3) How We Share Your Information

We may share your information only in the following circumstances:

• Service providers: Third-party tools we use to operate the site (e.g., email platforms, booking software, analytics providers). These providers are bound by their own privacy policies.

• Legal requirements: If required by law, court order, or to protect our rights and safety.

• Business transfers: In the event of a merger, sale, or acquisition, your information may be transferred.

• With your consent: For any other purpose, only with your explicit permission.

We do not share your data with advertisers or data brokers.

(4) Cookies & Analytics

This website uses cookies and analytics tools to understand how visitors use the site. These may include:

• Essential cookies: Required for the site to function (e.g., login sessions)

• Analytics cookies: Track visits and behavior (e.g., Google Analytics or similar)

You can control cookie settings through your browser. Disabling cookies may affect some site features.

If you are a California resident, please see Section 8 for your additional rights under CCPA.

(5) Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, or resolve disputes. Booking records and contracts may be retained for [X] years per applicable business and legal requirements. You may request deletion of your data at any time (see Section 7).

(6) Data Security

We take reasonable precautions to protect your information, including using secure connections (HTTPS) and limiting access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

(7) Your Rights

You have the right to:

• Access the personal information we hold about you

• Correct inaccurate information

• Request deletion of your data (subject to legal retention requirements)

• Opt out of marketing emails at any time via the unsubscribe link

To exercise these rights, contact us at info@lillyvanvliet.com

(8) California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected and how it is used

• The right to request deletion of your personal information

• The right to opt out of the sale of your personal information (we do not sell personal information)

• The right not to be discriminated against for exercising your privacy rights

To submit a CCPA request, contact us at info@lillyvanvliet.com

(9) Children's Privacy

This website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will delete it promptly.

(10) Third-Party Links & Etsy

This site contains links to third-party platforms, including Etsy. When you visit those sites, their own privacy policies apply. We are not responsible for how third-party sites collect or use your information.

(11) Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect any revisions. Continued use of the site after changes are posted constitutes acceptance of the revised policy.

(12) Contact Us

For any privacy-related questions or requests, please reach out:

Lilly VanVliet
Email: lilly@lillyvanvliet.com
Charleston, SC USA